Canada Wholesale
Warranty Policy

Duration. Innovative Eyewear Inc. provides a one-year limited warranty that begins at the retail sale of the frame to the end consumer, and in no case extends beyond 18 months from the date we delivered the frame to the wholesale partner. Your customer gets a full year of coverage on a frame that sat in your stock, and both sides have a clear outer limit.

Scope. This warranty covers defects in materials and workmanship under normal and intended use.

Identifying the unit. Every claim should carry the SKU, the quantity, and the serial number of each frame, found inside the right temple. The serial ties a claim to a frame we shipped you and makes sure no unit is remedied twice. Your order invoice or PO number is welcome and helps us apply a credit faster, but a claim is never held up waiting for one.

If a frame fails within the warranty period, Innovative Eyewear Inc. will first check whether support can resolve it, then settle the claim one of two ways: a credit memo against your account, or a replacement frame shipped at our cost. You do not ship the defective unit back to us.

2.1 The Defective Unit Stays With You

We do not ask for defective frames back as a matter of course. Once we confirm the remedy, render the unit unusable and dispose of it through your local electronics recycling, in line with lithium-battery disposal rules. A frame that has been credited or replaced should not be resold, donated, or passed on.

Returns by exception. Where our engineering team needs to examine a failure, we will ask for a specific unit by serial number. When we ask, we send the shipping label and we cover the freight. You are never asked to pay to return a defective frame.

Returns Address (only when we have asked for a unit): KLN Logistics Canada Inc., c/o Innovative Eyewear Inc. · 9942 Chemin de la Côte-de-Liesse, Door 14 · Lachine, Québec H8T 1A1 · Attn: Carlos Velazquez.

2.2 Resolution & Accounting

The resolution takes one of two forms, applied once Lucyd confirms the claim:

• Credit Memo, for the wholesale value of the defective unit, applied to the partner's next open or future purchase order. Visible on the partner's account statement and reconcilable line-by-line.
• Replacement Unit, same SKU and specifications as the defective frame, with outbound shipping at our cost.

The choice between credit and replacement is made with the partner's account manager, based on the nature of the defect, inventory availability, and your preference.

For wholesale partners that install prescription lenses through their own optical labs, the warranty applies on a clean industry split:

This warranty does not cover:

• Normal wear and tear, scratches, lens fade, or cosmetic damage that does not affect functionality
• Misuse, damage resulting from accident, abuse, neglect, unauthorized alteration, or improper storage
• Unauthorized repairs, any repairs or modifications carried out by unauthorized personnel
• Third-party Rx lenses, prescription or custom lenses installed by labs not contracted by Innovative Eyewear

Reporting. If frames are missing or undelivered within 21 days of shipment, please notify us promptly via the channels in Section 9.

Investigation. Innovative Eyewear will investigate using carrier tracking. If the shipment is verified as lost, a replacement of the same specifications will be shipped at no additional cost.

Returns are the exception, not the rule. Your credit or replacement is never conditional on sending a frame back. When we do ask for a specific unit:

• We send the shipping label and cover the freight
• Retain the original packaging where possible, or use sturdy replacement packaging with cushioning
• Include the reference number we give you on the outside of the package
• Send only the units we asked for, identified by serial number

By purchasing or distributing Innovative Eyewear Inc. products for resale, the wholesale partner acknowledges and agrees to the terms and conditions of this Wholesale Frame Warranty Policy. Innovative Eyewear reserves the right to revise or update these terms with reasonable notice.