USA Wholesale
Warranty Policy

Duration. Innovative Eyewear Inc. provides a one-year limited warranty from the date of delivery on all frames purchased by authorized wholesale partners.

Scope. This warranty covers defects in materials and workmanship under normal and intended use.

Proof of Purchase. A copy of proof of purchase is required to validate any warranty claim. Wholesale partners should retain the original order invoice, SKU references, and (where applicable) the end-customer's retail sale receipt.

If a frame exhibits a manufacturing defect within the warranty period, Innovative Eyewear Inc. will provide tech support to determine if the issue can be resolved and, at its discretion, repair or replace the defective frame at no additional cost — or issue a credit memo against open or future purchase orders.

2.1 Resolution Paths & Lucyd Discretion

When an RMA is issued, Lucyd determines the resolution path at its discretion based on the nature of the defect, claim history, and partner agreement. There are three possible paths:

• Credit Memo Authorized — for clear, low-risk defects, we issue a credit memo to your next open or future PO without requiring a physical return. The partner discards or recycles the defective unit per local regulations.
• Replacement Authorized — we ship a replacement unit (same SKU and specifications) at our cost without requiring a physical return.
• Return Requested — for higher-value units, suspected patterns, or units requiring inspection, we request the partner ship the defective unit back to our returns address before resolution. Return shipping costs are the partner's responsibility.

If a return is requested

• Repack the defective unit using original packaging when possible (sturdy replacement packaging if not)
• Include the RMA number clearly visible on the outside of all packages
• Use a carrier of your choice with tracking; retain the tracking number for your records

Returns Address: Lucyd RMAs · Innovative Eyewear, Inc. · 11900 Biscayne Blvd, Suite 630, North Miami, FL 33138.

2.2 Resolution & Accounting

Whether or not a physical return is required, the resolution itself takes one of two forms, applied automatically once Lucyd authorizes the path:

• Credit Memo — for the wholesale value of the defective unit, applied to the partner's next open or future purchase order. Visible on the partner's account statement and reconcilable line-by-line.
• Replacement Unit — outbound shipping at our cost, same SKU and specifications as the defective unit.

The remedy — credit vs. replacement — and whether a return is required are determined in coordination with the partner's account manager based on the nature of the defect, inventory availability, and partner preference.

For wholesale partners that install prescription lenses through their own optical labs, the warranty applies on a clean industry split:

This warranty does not cover:

• Normal wear and tear — scratches, lens fade, or cosmetic damage that does not affect functionality
• Misuse — damage resulting from accident, abuse, neglect, unauthorized alteration, or improper storage
• Unauthorized repairs — any repairs or modifications carried out by unauthorized personnel
• Third-party Rx lenses — prescription or custom lenses installed by labs not contracted by Innovative Eyewear

Reporting. If frames are missing or undelivered within 21 days of shipment, please notify us promptly via the channels in Section 9.

Investigation. Innovative Eyewear will investigate using carrier tracking. If the shipment is verified as lost, a replacement of the same specifications will be shipped at no additional cost.

To ensure proper handling of returned product:

• Retain all original packaging when possible
• If unavailable, use sturdy replacement packaging with sufficient cushioning
• Include the RMA number clearly visible on the outside of all packages
• Incomplete or damaged packaging may delay claim resolution or affect credit value

By purchasing or distributing Innovative Eyewear Inc. products for resale, the wholesale partner acknowledges and agrees to the terms and conditions of this Wholesale Frame Warranty Policy. Innovative Eyewear reserves the right to revise or update these terms with reasonable notice.